21 Day Returns Policy
Gruzo is committed to customer satisfaction- if you receive any merchandise that you are unhappy with for any reason, simply return it to us within the time frame listed below, in a new and unused condition and we will happily exchange the product. We will also ship your exchange request back to you, for free!
*Refunds not applicable on sale or promotional items.
Exchanges (full price items) - 21 days from date of purchase
Our aim is to take the risk out of the ordering process and make sure you get what you want when you want.
Returns Process
If for any reason you would like to return your product to us please contact us at sales@gruzo.co.nz or phone 0800 621 233.
Please note, Gruzo is not liable for lost return parcels.
Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible.
Gruzo will cover the cost of SHIPPING THE REPLACEMENT PRODUCT back to you (you will have to cover the cost of getting your original items sent back to our Hamilton location)
Return Terms And Conditions
Gruzo returns department operates Monday–Friday 8am to 5pm. Once your order is received in our warehouse, we will inspect and process the goods within 2 working days.
Gruzo cannot accept COD deliveries.
Please note that if you are wanting to exchange or return boxed goods, they must be returned to Gruzo in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods. A restocking fee may apply. Hyper will not refund the freight fee for items ordered incorrectly.
If you have any further questions, please contact customer service on:
Email: sales@gruzo.co.nz
Phone: 0800 621 233
